Shipping & Delivery Policy

  1. Shipping Coverage

We currently deliver across all major cities and towns in India through trusted courier partners. Remote or hard‑to‑reach locations may have slightly longer delivery timelines.

  1. Order Processing Time
  • Orders are processed within 24–48 hours (Mon–Sat).
  • Orders placed on Sundays or public holidays are processed on the next working day.

You will receive an email/SMS once your order is confirmed and shipped.

  1. Delivery Timeframes

Estimated delivery timelines:

  • Metro Cities: 2–4 working days
  • Tier 1 & Tier 2 Cities: 3–6 working days
  • Remote / Rural Areas: 5–10 working days

Delivery timelines may vary due to courier delays, weather, or festivals.

  1. Shipping Charges
  • Free Shipping on all prepaid orders above ₹999
  • Standard shipping fee applies for orders below ₹999
  • COD charges (if applicable) will be shown at checkout
  1. Order Tracking

Once your order is shipped, you will receive:

  • A tracking link
  • Courier partner name
  • Estimated delivery date

You can also track your order anytime from the Track Your Order page.

  1. Delivery Attempts

Our courier partner will make two delivery attempts. If the delivery fails both times, the package may be returned to us.

You can request a re‑delivery by contacting our support team.

  1. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered, please:

  • Do not accept the delivery
  • Ask the courier to mark it as “Rejected due to damage”
  • Contact our support team immediately with photos

We will arrange a replacement at no extra cost.

  1. Incorrect Address or Non‑Availability

If the address provided is incorrect or the customer is unavailable:

  • Delivery may be delayed
  • Additional charges may apply for re‑shipping
  • Orders may be cancelled if the courier cannot deliver
  1. International Shipping

Currently, we do not offer international shipping. We will update this policy when global delivery becomes available.

  1. Need Help?

For any shipping or delivery‑related questions, contact our Support Team:

  • Email: support@seniorcitz.com
  • Phone: [Add your number]
  • Support Hours: 10 AM – 6 PM (Mon–Sat)

 

Scroll to Top