Support/Help Center
Your comfort and confidence matter to us. If you need help using SeniorCitz, we’re here to guide you.
Quick Assistance
FAQs – Answers to common questions
How SeniorCitz Works – Learn how our curated model works
Product Guidance – Help choosing a senior-friendly product
Amazon Support – For orders, delivery, returns & refunds
Contact SeniorCitz Support (Website Help Only)
If you need help understanding our website or product recommendations:
Email: support@seniorcitz.com
Support Hours: 10 AM – 6 PM (Mon–Sat)
Help for Seniors
We aim to make things simple and easy to understand. We can help you with:
Understanding product features and benefits
Choosing a suitable product based on your needs
Explaining how SeniorCitz works
Basic guidance on how to proceed to Amazon for purchase
⚠️ Please note: We do not place orders or operate Amazon on your behalf.
Orders, Delivery, Returns & Refunds
All purchases are completed on Amazon, and Amazon is fully responsible for the entire order process.
This includes:
Payments
Order placement
Shipping & delivery
Order tracking
Returns & replacements
Refunds
SeniorCitz does not have access to your orders and cannot assist with these issues.
For any order-related queries, please contact Amazon Customer Support directly via your Amazon account.
Important Clarification
SeniorCitz is a product recommendation platform only.
We do not sell products
We do not process payments
We do not handle shipping or returns
We are not involved in transactions
All purchases are made directly between you and Amazon.
Safety & Trust
We aim to recommend reliable and well-reviewed products. However:
Product quality and performance are the responsibility of the seller/manufacturer
Transactions and payments are handled securely by Amazon
Your data on Amazon is governed by their privacy policies
Still Need Help?
We’re happy to assist with any website or product-related questions.
📩 Email us at: support@seniorcitz.com
Or use the “Contact Us” page to reach our support team.