1. Eligibility for Returns

You can request a return if:

• You received a damaged, defective, or incorrect product
• The product is not functioning as described
• The product is missing parts or accessories

Returns must be requested within 7 days of delivery.

2. Non‑Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Personal care items
• Grooming tools
• Opened or used products
• Items without original packaging

If an item is non‑returnable, it will be clearly mentioned on the product page.

3. Return Process

To request a return:

1. Go to the Support / Help Center page
2. Submit your order number and issue
3. Upload photos/videos (if applicable)
4. Our team will approve the return within 24–48 hours

Once approved, a courier partner will pick up the product from your address.

4. Refund Process

Refunds are issued after the returned product is:

• Picked up
• Inspected
• Verified to be in acceptable condition

Refund timelines:

• Prepaid Orders: 5–7 working days
• COD Orders: Refund issued to your bank account (details required)

You will receive an SMS/email once your refund is processed.

5. Replacement Policy

If you prefer a replacement instead of a refund:

• Replacement will be shipped after pickup of the original item
• If the item is out of stock, a refund will be issued automatically

6. Wrong Address or Failed Delivery

If the order was returned due to:

• Incorrect address
• Customer unavailability
• Refusal to accept delivery

Re‑shipping charges may apply.

7. Cancellations

You may cancel your order before it is shipped.

Once shipped, cancellation is not possible — you may request a return after delivery.

8. Need Help?

For return or refund assistance:

• Email: support@seniorcitz.com
• Phone: [Add your number]
• Support Hours: 10 AM – 6 PM (Mon–Sat)